Written Student Complaint Procedures

If a student believes that a policy or procedure was not followed or applied fairly, the student may submit a written complaint to the supervisor of the department within ten (10) business days of the alleged violation, according to the Board Policy. Written complaints must be factual and specific. All written student complaints shall be retained. The vice president for student affairs will review complaints, on a regular basis, for trends or patterns.

 

Student Complaint Form Click Here to Complete

 

This form is also available in the Office of Student Affairs in the Student Union (SU), room 203. Supporting documents may be submitted with the complaint form.

A supervisor will address the complaint and attempt to resolve the issue with the student within ten (10) business days of receiving the complaint and provide a written response to the student detailing the outcome of the complaint.

  • The faculty/staff member who the complaint is filed against will be notified by their supervisor.
  • The supervisor should consult with Human Resources about any complaint involving issues of harassment, equity, or the Americans with Disabilities Act.
  • If the supervisor is unable to resolve the complaint or the student is not satisfied with the resolution, the student may appeal to the appropriate vice president or executive director within ten (10) business days of the date of the written response from the department supervisor.
  • The vice president or executive director will make a decision within ten (10) business days of the appeal. The decision of the vice president or executive director is final.

Note: Students wishing to dispute a grade should follow the grade dispute process outlined in the catalog. Students wishing to appeal for cancellation of classes, late withdrawal, full-cost-of-instruction waiver, to enroll in a fourth attempt, or to repeat a course in which they earned a grade of C or higher should contact the Office of Student Affairs at (850) 201-8490 or studentaffairs@tcc.fl.edu

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If your complaint is not resolved by the College after all avenues within the College have been addressed, student my contact the State of Florida at http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml

Any student, employee or applicant who believes they have experienced discrimination, sexual misconduct, or unlawful harassment involving applicants, faculty/staff, students, vendors or guests should be filed directly with the College’s Equity Officer & Title IX Coordinator at (850) 201-6074, or renae.tolson@tcc.fl.edu, or mailed to:

Tallahassee Community College
Attn: Renae Tolson, Equity Officer & Title IX Coordinator
Room 239 Administration Building
444 Appleyard Drive
Tallahassee, FL 32304-2895